File Uploads

Introduction

You can upload files into Bud as additional evidence. Users uploading files must comply with our acceptable use policy, particularly section 9.

Adobe PDF (.pdf)
Microsoft PowerPoint (.ppt/.pptx/)
Microsoft Word (.doc/.docx/.rtf/.odt)
Microsoft Excel (.xls/ .xlsx/ .csv/)
Most .txt files
Most image files (.jpg .png)
Most audio files (.m4a, .mp3, .wma, .avi, .mov, .mp4, .wav)
E-mail files (.msg, .eml, .emlx)
Code files (.ipynb, .r, .rmd, .html, .py, .json)
Pbit and pbix format.
Extensible Markup Language (.xml) - Note: only permitted for QAR File Uploads
SCORM Packs (.zip for SCORM 1.2 or SCORM 2004) can be uploaded to Bud, but only when creating a new programme in draft mode.

An error message will appear if an unsupported file is uploaded. You'll need to save the file in one of the formats listed and try the upload again.

The file size must be under 500 MB.

An error message will appear if the file exceeds this limit. You'll need to make the file smaller.

The file name must only contain the permitted characters listed below

An error message appear if the file contains unsupported characters. You'll need to re-name the file and upload again.

If you are still struggling with uploading files despite meeting the requirements above, there are some the following may also help to troubleshoot:

Browser and operating systems	Ensure you are using the latest versions of browser and operating systems on your device.
Anti-virus software	We have found customers encounter issues with Bitdefender's 'Online Threat Protection' feature. An exception for web.bud.co.uk can be added to Bitdefender in these instances.
VPN	If working on a secure network, for example a workplace VPN, there may be some restrictions that could interfere. Try on another network without VPN, for example your home network, to rule this out or have a chat with your local IT department if you suspect this is the cause.
Internet Speed/stability	Slow speeds or issues with connectivity may hinder or delay the file uploads. Try on another network to help rule this out, or have a chat with your Internet Service Provider if you suspect this is the cause.