Learner FAQs - How do I get support with Bud?

 

Introduction

We know that as you familiarise yourself with the Bud platform you may have questions or need some technical help if you find things aren’t working as expected.  Here's what we recommend:

Explore the Bud Knowledgebase

In the first instance, we’d suggest visiting Our Knowledge Base (for learners) which has a wealth of information and FAQs to help you navigate your Bud Portal.

Speak to your trainer

If you can’t find what you are looking for on our knowledgebase, we’d suggest contacting the training organisation directly so they are aware of the issue, as they may be able to assist. If they feel Bud isn't working as expected, they will raise a ticket on your behalf.

Get in touch with Bud support

If you need to raise a ticket to our support team yourself directly, you can do so in the following ways:

  • Via the help widget located on the bottom right-hand corner of any page whilst logged in.  
  • Via our request form
  • By telephone 0117 4400 420

Click here for our Support opening hours
Click here for more information about contacting support

 

The Bud support team can only help with technical issues and questions and questions that relate to the Bud platform functionality. Any questions or guidance about how to complete your learning content should be directed to your trainer.  

 

 

 

 

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