Introduction
If you have not received the link for your scheduled lesson or workshop, this guide explains what to check and how to get help. Most links are sent automatically before the session, but delivery can depend on the email address on your booking and the timing of the session.
Issue description
End users may be unable to join a lesson or workshop because the joining link was not received, was sent to the wrong email address, or is not visible in their inbox.
Signs
- No email with the lesson or workshop link has arrived.
- The link is missing from the inbox, junk, spam, or promotions folders.
- The booking confirmation was received, but the joining link was not included.
- The link was sent to a different email address.
Basic troubleshooting steps
Checklist:
- Check your inbox, junk, spam, and promotions folders.
- Search your email for the lesson or workshop name, the organiser’s name, or the booking reference.
- Confirm that you are checking the same email address used to book the session.
- Wait until the scheduled send time, as some links are sent closer to the start of the session.
- Ask the organiser or your trainer to resend the link if it still has not arrived. They are responsible for sending the emails to you.
Next steps
If you still cannot find the link after the organiser has resent it, support may be able to help by checking if emails sent from the platform to your account have been blocked for any reason. Please provide us with the following
- Your full name
- The lesson or workshop name
- Training Provider
- The email address on your Bud account.