Introduction
This article provides troubleshooting steps for users experiencing login issues. It covers common problems such as incomplete registration, incorrect passwords, and issues with multi-factor authentication (MFA). The guide also offers solutions like checking spam folders for registration emails, resetting passwords, and contacting support for MFA resets. This ensures you can quickly resolve login problems as quickly as possible.
Registering
Ensure you have completed your registration - your training provider should have emailed an invitation to you if you're new to Bud. Check your email, including spam folder for this invitation. You will not be able to sign into Bud unless you have completed your registration.
If you can't find this email, you will have to speak to your training provider, check they have the correct email for you and ask them to re-send your registration invite.
Already Registered
If you have already registered, check if your password is correct. If you are unsure or have forgotten it, try resetting your password.
If you have lost access to the email address you initially registered with, you will not be able to reset your password, you will need to speak to support.
If your email and password are correct, try accessing Bud from another device, such as your mobile phone or home computer.
Changed or lost your phone
If you are using MFA and have lost or changed your phone, you will need to contact support to ask for MFA to be reset.
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