Can't Login to Bud

Introduction 

This article provides troubleshooting steps for users experiencing login issues. It covers common problems such as incomplete registration, incorrect passwords, and issues with multi-factor authentication (MFA). The guide also offers solutions like checking spam folders for registration emails, resetting passwords, and contacting support for MFA resets. This ensures you can resolve login problems as quickly as possible.

 

Ensure you have registered

Ensure you have completed your registration - your training provider should have emailed an invitation to you if you're new to Bud. Check your email, including spam folder for this invitation. You will not be able to sign into Bud unless you have registered.

If you can't find this email, you will have to speak to your training provider, check they have the correct email for you and ask them to re-send your registration invite.

 

If you have already Registered

If you have already registered, but see the message 'Sorry, we couldn't find an account with that username or password. Please check your login details and try again', it could be that you are using EITHER the wrong password, email address or both!

  • Check if your password is correct.  If you are unsure or have forgotten it, try resetting your password.
  • Check your email address is correct - you will need to use the one you initially registered with.  If you are unsure, your training provider may be able to help confirm.
  • If you have lost access to the email account you initially registered with, you will not be able to reset your password.  You'll need to contact your Training Provider / Trainer, they can help and contact Bud on your behalf if necessary. If you're not sure who this is you can ask your line manager at your place of work.

If your email and password are correct, we recommend trying to access Bud from another device, such as your mobile phone or home computer to help rule out any restrictions.

 

Changed or lost your phone (MFA)

If you are using MFA and have lost or changed your phone, contact your Training Provider / Trainer and they will be able to offer support with resetting your MFA.

 

Troubleshooting

If you still can't log in after a reset

Try the reset process again but follow the exact steps below:

1. Reset your password

2. Create your new password

  • Open Notepad (or any text editor).
  • Type your new password there first.

3. Update your password

  • Copy the password from Notepad.
  • Paste it into the password field on the reset page.
  • Save the changes.

4. Log in

  • Go to web.bud.co.uk
  • Enter your email address.
  • Copy and paste the password from Notepad again (avoid typing manually).

 

Invalid Token message

If you try to change your password and receive an 'invalid token' error, it is normally for one of the following reasons:

  1. The password reset link has expired, you will need to complete the steps above again
  2. The steps above have been completed more than once and you are not using the most recent link.

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