Introduction
This article provides troubleshooting steps for users experiencing login issues. It covers common problems such as incomplete registration, incorrect passwords, and issues with multi-factor authentication (MFA). The guide also offers solutions like checking spam folders for registration emails, resetting passwords, and contacting support for MFA resets. This ensures you can resolve login problems as quickly as possible.
Registering
Ensure you have completed your registration - your training provider should have emailed an invitation to you if you're new to Bud. Check your email, including spam folder for this invitation. You will not be able to sign into Bud unless you have completed your registration.
If you can't find this email, you will have to speak to your training provider, check they have the correct email for you and ask them to re-send your registration invite.
Already Registered
If you have already registered, but see the message 'Sorry, we couldn't find an account with that username or password. Please check your login details and try again', it could be that you are using EITHER the wrong password or email address:
- Sorry, we couldn't find an account with that username or password. Please check your login details and try again.
- Check if your password is correct. If you are unsure or have forgotten it, try resetting your password.
- Check your email address is correct - you will need to use the one you initially registered with. If you are unsure, your training provider may be able to help confirm.
- If you have lost access to the email address you initially registered with, you will not be able to reset your password. You'll need to contact your Training Provider / Trainer, they can help and contact Bud on your behalf if necessary. If you're not sure who this is you can ask your line manager at your place of work.
If your email and password are correct, try accessing Bud from another device, such as your mobile phone or home computer.
Changed or lost your phone
If you are using MFA and have lost or changed your phone, our support team will be happy to help.
Related to