On certain parts of the platform, you can independently make corrections, such as deleting, removing, or reinstating specific items in Bud if you have made an error, as long as you have the required permissions.
To assist you, we’ve detailed common scenarios, including what actions are supported, what aren’t, and who has the authority to execute them. When using built-in functionality, especially for tasks like deleting files, we strongly advise caution—these actions are irreversible.
As a rule, Bud offers support only in situations where personally identifiable information (PII) has been compromised and you are unable to remove it yourself. For instance, this could include a comment in a learner progress review that mistakenly references the name of another learner.
Is it possible to delete or remove.... |
Can it be actioned by provider? |
Who can support? |
| Files uploaded to submission | Yes |
If submission has been marked:
If submission is not marked:
|
| Files Uploaded to IQA sample | Yes | Compliance Administrator |
| A programme |
Yes (Only those in draft state) |
Programme Manager |
| Internal users (i.e. user management) |
No (Can only be disabled) |
System admin (to disable) |
| An IQA sample | No |
Not supported by Bud.
Bud is a compliance platform, it is not possible to delete these records to ensure an accurate record is maintained for compliance, funding and auditing |
| A progress review |
No (Reschedule or cancel only) |
|
| Criteria that has been selected incorrectly when marking an activity | No | |
| An activity (learning plan) | No | |
| Employer contact records | No | |
| ALS provision logs | No | |
| Files from Reg & Cert areas | No |
Not supported by Bud.
Bud is a compliance platform, it is not possible to delete these records to ensure an accurate record is maintained for compliance, funding and auditing *In cases of a data protection issues under UK GDPR contact Bud support to discuss the options |
| Files uploaded to a progress review | No | |
| Comments on completed review | No | |
|
Activity comments (i.e. when marking) |
No | |
| Learner Overview notes | No | |
| Employer locations |
No available on request |
Bud Support |
| Applicants/learner data |
No available on request |
System admin through Bud CSM |
Is it possible to Re-instate... |
Can it be actioned by provider? |
Who can delete? |
| A disabled internal user account |
No available on request |
Bud support (via system admin/authorised contact) |
| An exempted activity (learning plan) | No |
Not supported by Bud
Bud takes regular backups but these are designed for disaster recovery only. Bud cannot re-instate individual records. |
| A completed/marked activity | No | |
| An archived or deleted programme | No | |
| Withdrawn learner | No | |
| Completed Learner | No | |
| The EPA gateway entry date | No |
This article is for guidance - if you have already submitted a ticket, a member of the team will be in touch to follow up with you.
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