Introduction
This article guides you on deleting learners’ data in Bud, detailing the steps to request deletion with required information like forename, surname, Bud ID, and application ID. It ensures GDPR compliance and proper data management.
User role
- System administrator/Authorised contact
How to: Request to Delete a Learner Record/Applicant Data
There may be times when you need to delete learner or applicant data from Bud, due to:
- GDPR breaches
- Following Government guidance on record retention and destruction
- Reporting requirements
- General housekeeping
Bud acts as the Data Processor, following requests from Training Providers (the Data Controller) approved by your authorised contact.
Please download and complete the attached template with:
- Learner's forename
- Surname
- Bud ID
- Email address
- Application ID (found in the application/learning plan URL)
- Training Provider Name
- Reason for Deletion
- Requester's Full Name
- Request Date
Where to find the Application ID
Example below, of the Application ID: Includes everything after the final forward slash.
You can also find and export them in the Data Retention report.
Create a ticket
Once your template is complete, raise a new ticket using our Web form or via messaging option.
Once you have submitted a ticket to request a deletion, a member of the team will be in touch to confirm the expected timeframe for completion.
Bud Recommends
- Checking your data fully to ensure it is correct prior to submitting - this is a hard delete and records cannot be reinstated.
- If you receive a request to remove data that falls under Right to be Forgotten, it is important that you notify us promptly and advise when the request was made by the learner, so that we can assist within the required timeframes
- Use the Data Retention report to identify data and to populate the deletion template.
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