Activities on the learning plan may include interactive content and quizzes that open in a new window, often referred to as SCORM content or E-learning. If you/your learner encounter issues launching these resources from activities in the learning plan, this handy guide to will help you with troubleshooting in the first instance.
Issue: Nothing happens after clicking the launch button on the E-learning resource
Here are our recommendations. After each step, try loading the resource again:
- Check your browser settings to ensure pop-ups are not blocked. Guidance on how to do this varies depending on your browser or operating system - please refer to the relevant link provided below. please note that if using a work device, you may need to consult your IT department if you don't have permissions to access these settings.
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- MS Edge: Managing Pop-ups in MS Edge (see ‘How to allow pop-ups for a specific URL’)
- Google Chrome: Managing pop-ups in Google Chrome (scroll to ‘Allow pop-ups and redirects from a site’)
- Safari on iPhone, iPad & MAC: you will not be able to block or allow pop ups for a specific website in the browser settings, rather it is a global setting applied to all websites and is actioned via the device itself. Please refer to Apple guidance on how to do this.
2. Clear your browsing data/cache.
3. Switch to a different browser (e.g. from Safari to Chrome or Edge).
4. Switch to a different network (e.g. switch from work WiFi to home network).
5. Try a different device (e.g. switch from iOS to Windows).
If issues persist after trying all of the above steps, our support team will be happy to help. If you have already submitted a ticket a member of the team will be in touch.
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