Introduction
Users with the Operations Manager role, have visibility of all of their trainers conversations with Learners and Employers. This supports transparency and safeguarding, by opening up that access.
Users
This article applies to the following user roles:
- Operations Manager
How to: Accessing The Messaging Hub & viewing messages
Accessing the Messaging Hub is easy, simply click in to the 'Learners' navigation item, and then 'Message Hub'.
In the hub, you will find all of the conversations that have been created by your users.
Click into a conversation, and you can then read all of the messages. The view looks different to the normal users view, as the Message Administrator isn't a participant of the conversation.