Why can’t I generate a Similarity Report?
The file may not meet one of Turnitin’s requirements. See here for the full list.
Why does it take a long time to progress the submission?
The integration is not instant, as there are several steps to retrieve a score and report. It also depends on how busy Turnitin is at the time. Large files or ones with complex content (vector graphics, heavy formatting) can delay processing.
Why did the submission fail completely?
There are several reasons it might fail completely. The most common reasons are related to the file itself, like it only contains images or is password protected.
How do we get Turnitin?
If you are not yet a Turnitin customer, but want to make use of this integration, you will need to contact Turnitin directly.
What tier is this integration for?
The Turnitin integration is an enterprise feature.