Troubleshooting: Unable to put learner into EPA

If you are trying to enter a learner into EPA, you will only be able to do so once their Standard has been marked as fully complete. This will occur automatically when these pre-requisites have been met:

  • All activities must be marked as complete or exempt on the learning plan
  • All criteria on the Learner Progress Record must have at least 1 complete activity against them, for all Learning Outcomes

A final review must then be done, with a Skillscan score of 8 or above.

If you are struggling to enter a learner into EPA, here’s what we recommend checking first:

 

1. Check the learning plan

All activities should be marked as complete or exempt. There should be nothing outstanding.

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AI-generated content may be incorrect.

 

2. Check the programme criteria status (EPA Page)

If the criteria wheel on the EPA page shows a partial green tick, there could be some criteria that hasn’t been met.  You will need to check the LPR to confirm.

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3. Check the LPR

  • All Learning Outcomes within the Knowledge, Skills and Behaviours tabs should have a Skills Scan score of 8+
  • All criteria and learning outcomes, when expanded, should show as complete for Knowledge, Skills and Behaviours tabs

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AI-generated content may be incorrect.

If there are criteria missing, this will need to be met with additional activities which can be manually created on the learning plan. 

Once these are complete we recommend completing a final review to update the skillscan score if required.

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AI-generated content may be incorrect.

 

4. Check the last progress review

If everything looks correct and complete on the LPR, the next step would be to validate the most recent progress review. 

  • Open the last review that was completed > select the activities tab

If there were activities open on the last review, that have since been completed this could be the cause.

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AI-generated content may be incorrect.

Complete a final review, ensuring a skill scan score of 8 or above.

Please note: if an activity was created after the most recent review was started, this will not appear in the ‘Activities’ tab of that review. A new review will still need to be completed to update the Standard.

 

5. Check programme criteria status

Once the final review is complete, the EPA programme criteria status should now show a full green tick, allowing you to progress into EPA. 

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