A system administrator has the permissions to add new users but when doing so must consider the e-mail address used, as an internal user can have multiple logins but can’t use the same e-mail address in different tenancies.
- System Administrator
How to: Manage Multiple Accounts
Example – Internal Users
If you have more than one tenancy, e.g. live and test, we recommend you use your company e-mail for the live tenancy and use an alternative e-mail for the test tenancy.
This is the same if you are using more than one tenancy for more than one provider, this is sometimes seen when working on a subcontracted basis and you may have multiple login details for each tenancy, each e-mail must be unique.
Example – External Users
If you are an external user such as a learner it is possible to use the same e-mail address for different qualifications.
Once logged in, the system will list the programmes you are registered to and ask you which programmes you wish to view.
Example – Dual Users
If you are a dual user and are completing a programme as a learner whilst also having a login as an internal user, it is possible to use the same e-mail address.
Once logged in, the system will show you the below image for you to choose which profile you log in as: